Your PIP Appeal Questions, Answered.

We draft personalised Mandatory Reconsideration and Tribunal Appeal letters for people who have been refused PIP or given a lower award than they should have been. We read your DWP decision letter and any medical evidence you have, then write a structured, point-by-point submission that sets out where the decision went wrong — citing the relevant descriptors, your evidence, and the law. You receive a ready-to-submit letter, usually within 48 hours, to print and send yourself. You can see both letter services on our services page.

Most PIP appeal companies take a percentage of your backpay — commonly 30–40%. Win £5,000 and they keep £1,500–£2,000 of it. Others charge upfront fees of several hundred pounds. We charge a flat £49, and we take nothing from your award. You keep 100% of any backpay. Our letters are written by people who worked inside the DWP making these exact decisions, so we know what reconsideration teams and tribunal panels actually look for.

No honest service can promise that — anyone who does is misleading you. Whether you win depends on the facts of your case and whether you meet the legal criteria for PIP. What we can do is make sure your case is presented in the strongest, clearest way possible: every relevant descriptor addressed, your evidence tied to the right activities, and the reliability test applied properly. Around 9 in 10 of the letters we draft go on to a successful outcome, against a national tribunal average closer to 70%.

You don’t need a solicitor — tribunals are designed to be used without legal representation, and most people attend without one. What we provide is the written submission that forms the backbone of your case: the document the panel reads before your hearing. For the hearing itself you can go alone, bring a family member for support, or ask for free representation from Citizens Advice or a local welfare rights service. Our letter gives you a strong foundation whoever is in the room with you.

Complex cases are common in this work — physical conditions alongside mental health difficulties, chronic pain with fatigue, several overlapping diagnoses. A good letter doesn’t shy away from that; it works through each condition and shows how they combine to affect your daily life against the relevant descriptors. The £49 fee is the same whether your case is straightforward or complicated — we don’t charge more for difficulty.

A Mandatory Reconsideration (MR) is the first formal step when you disagree with a PIP decision — you ask the DWP to look at the decision again. Yes, it’s compulsory: you cannot appeal to a tribunal until you’ve had an MR. You have one calendar month from the date on your decision letter to request it. Around 8 in 10 MRs don’t change the decision, but that isn’t the end of the road — it simply means your case moves to tribunal, where the odds improve considerably. Our complete PIP appeal guide walks through every stage in detail.

At the Mandatory Reconsideration stage, the DWP reviews its own decision — and only around 1 in 5 are changed. A Tribunal Appeal is heard fresh by an independent panel: a judge, a medical member, and a disability member, none of whom work for the DWP. Tribunal success rates are far higher — roughly two in three appeals succeed. You must do the MR first; the tribunal is the stage where most people get the decision put right. We draft letters for both stages.

You can challenge a PIP decision in any of these situations: you were refused entirely; you were given the standard rate when you believe you qualify for the enhanced rate; you received one component but not the other; or your award is for a shorter period than you expected. You can appeal even if you currently receive some PIP — disagreeing with any part of the decision is enough.

A tribunal hearing is far less formal than people expect. You’ll be with three panel members — a judge, a medical member, and a disability member — usually for around 45 to 60 minutes. They’ll explain the process, ask you to describe how your conditions affect your daily life, then ask questions about specific activities. The panel is independent of the DWP and there to reach a fair decision; many people find them noticeably more understanding than the original assessor. The decision is often given on the day. For more on what to expect, see our guide to tribunal questions and answers.

Yes — and it can help. Useful evidence includes letters from your GP or specialists, hospital or clinic letters, medication lists, care plans, occupational therapy assessments, and a diary recording your difficult days. Try to send anything new at least two weeks before the hearing so the panel has time to read it. That said, don’t delay your appeal waiting for evidence — most successful appeals are won on how the existing facts are presented, not on new paperwork. You can always send more later.

If the tribunal doesn’t decide in your favour, you have a few options. You can ask for a Statement of Reasons — a written explanation of how the panel reached its decision. If you believe the tribunal made a legal error (not simply that you disagree with the outcome), you can apply for permission to appeal to the Upper Tribunal, though that’s a complex step and relatively few applications are granted. Alternatively, if your condition has changed since the hearing, you can make a fresh PIP claim.

Because taking a percentage of someone’s disability backpay is, in our view, exploitative. People who are unwell and financially stretched shouldn’t have to hand over thousands of pounds for a letter. Our model is built on volume and efficiency — we’d rather help a large number of people at £49 each than a handful at several hundred pounds. The fee is the same whether your case is simple or complex.

You pay the £49 when you place your order, before we begin drafting. Payment is handled through secure, encrypted checkout — we never see or store your card details. Once your payment and documents are in, we start work straight away and deliver within 48 hours.

No. Never. The £49 is the entire cost. Whether you’re awarded £1,000 or £10,000 in backpay, you keep every penny of it. We will never contact you after a win asking for more money, and we’ll never ask what you were awarded. There is no percentage, no success fee, and no catch.

No. The £49 covers the full analysis of your case, the drafted letter, and email support if you have questions afterwards. We don’t charge extra for complex cases, multiple conditions, or follow-up questions. The only optional extras exist at checkout if you choose them — a Tribunal Prep Pack for £14, or Premium 24-hour delivery for £19 — and they’re entirely your choice, not a requirement.

Your order is also covered by our quality guarantee: if a genuine drafting error is ours and we can’t put it right, you get your £49 back. Read our money-back guarantee →

We understand £49 can still be difficult when money is tight. Free help with appeals is available from Citizens Advice, local welfare rights services, and law centres — the waiting times can be long, but it costs nothing. Some people ask a family member to cover the £49, knowing it can be repaid from any backpay. And it’s worth knowing that an enhanced-rate PIP award is worth well over £180 a week, so the fee is recovered within days of a successful result. We’ve kept the price as low as we can to make professional help reachable.