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Frequently Asked Questions
Everything you need to know about our PIP appeal service, the appeals process, and how we can help you fight for the support you deserve.
About Our Service
We draft professional Mandatory Reconsideration and Tribunal Appeal letters for people who have been refused PIP or given a lower award than they deserve.
Our letters are written by former DWP decision makers and welfare rights experts who understand exactly what makes appeals successful. We analyze your DWP decision letter and medical evidence, then create a comprehensive legal submission that presents your case in the strongest possible terms.
You receive a ready-to-submit letter within 48 hours that you can print and send to the DWP or tribunal.
Most PIP appeal companies charge a percentage of your backpay – typically 30-40%. If you win £5,000 in backpay, they take £2,000. Some charge upfront fees of £500-£800.
We charge a flat fee of £49. That’s it. No percentage of your backpay. No hidden charges. You keep 100% of any money you’re awarded.
Our team includes people who actually worked for the DWP making PIP decisions, so we know exactly what decision makers and tribunal judges look for.
No legitimate service can guarantee you’ll win – anyone who promises this is being dishonest. Your success depends on the specific facts of your case and whether you meet the legal criteria for PIP.
What we can tell you is that 90% of the appeals we draft are successful. This compares to the national average of 70% for tribunal appeals and just 20% for Mandatory Reconsiderations.
We achieve this higher success rate because our letters are professionally drafted by experts who know the law and how to present evidence effectively.
You don’t need a solicitor for PIP appeals – tribunals are designed to be accessible without legal representation.
We provide the written appeal letter that forms the foundation of your case. This is submitted to the tribunal in advance and is what the panel reads when making their decision.
For the actual hearing, you can attend alone, bring a family member for support, or request free representation from Citizens Advice or a local welfare rights service. Our letter gives you the strongest possible foundation, regardless of who attends the hearing with you.
Complex cases are actually our specialty. Many of our clients have multiple overlapping conditions – physical disabilities combined with mental health issues, chronic pain with mobility problems, etc.
Our experts are trained to analyze complex medical situations and identify every descriptor you should be scoring points on. We’ll address each condition and explain how they interact to limit your daily functioning.
The £49 fee is the same regardless of how complex your case is.
The Appeals Process
A Mandatory Reconsideration (MR) is the first formal step if you disagree with a PIP decision. The DWP reviews their original decision to see if they made any errors.
Yes, you must request a Mandatory Reconsideration before you can appeal to a tribunal – it’s called “mandatory” for this reason. You cannot skip this step.
You have just one month from the date of your decision letter to request an MR. If you miss this deadline, you may lose your right to appeal.
Approximately 80% of MRs are unsuccessful, but this doesn’t mean your case is hopeless – it just means you’ll proceed to tribunal, where 70% of appeals succeed.
Mandatory Reconsideration: The DWP reviews their own decision. Success rate is around 20%. You must do this first.
Tribunal Appeal: An independent panel (judge, medical expert, and disability expert) hears your case fresh. Success rate is around 70%. You do this if the MR fails.
We draft letters for both stages. Many clients use us for the MR first, then come back for the tribunal letter if needed (we offer a discounted rate of £35 for returning clients).
You can appeal in any of these situations:
– You were refused PIP completely (scored 0-7 points) – You got Standard rate but believe you should get Enhanced – You got Daily Living but no Mobility (or vice versa) – You got an award but for a shorter period than expected – You disagree with any aspect of the decision.
Even if you currently receive PIP, you can appeal if you believe your award should be higher or longer.
The tribunal hearing is much less formal than you might expect. You’ll be in a small room with three panel members: a judge, a medical expert, and a disability expert.
The hearing typically lasts 45-60 minutes:
1. Introductions and explanation of the process (5 mins)
2. You explain your case and difficulties (10-15 mins)
3. Panel asks questions about specific activities (20-30 mins)
4. Medical member may observe movement if relevant (optional)
5. You add any final points (5 mins)
6. Panel deliberates privately (10-15 mins)
7. Decision announced (usually on the day)
The panel is independent of the DWP and genuinely there to make a fair decision. Many people find them more sympathetic and understanding than the original assessor.
Yes, absolutely. In fact, new medical evidence significantly strengthens your case.
You can submit: – Letters from your GP or specialists – Hospital reports or clinic letters – Medication lists – Care plans – Occupational therapy assessments – Mental health professional reports – Photos or videos showing your limitations – Diary entries documenting bad days.
Try to submit evidence at least 2 weeks before your tribunal hearing so the panel has time to review it. The tribunal will consider all evidence, even if the DWP didn’t see it originally.
If you lose at tribunal, you have limited options:
1. Request a “Statement of Reasons” (written explanation of their decision) 2. Apply for “permission to appeal” if you believe there was an error in law (not just disagreeing with the decision) 3. Appeal to the Upper Tribunal (only if you identify a legal error)
Upper Tribunal appeals are complex and you’d likely need legal representation. Only about 10% are granted permission.
Alternatively, you can make a fresh PIP claim if your condition has changed or worsened since the tribunal.
Pricing & Payment
We believe the current system of taking percentages of people’s backpay is exploitative. Vulnerable people shouldn’t have to give away thousands of pounds for a service that can be provided for a fair flat fee.
Our business model is based on volume and efficiency. We’ve streamlined our process so we can help more people at a lower cost. We’d rather help 100 people at £49 each than 10 people at £500 each.
We make our profit from the volume of clients we serve, not from taking huge percentages of individual awards.
You pay when you place your order, before we begin drafting your letter.
We accept: – Debit/credit cards – PayPal – Bank transfer
Payment is secure and processed through encrypted channels. We never see or store your payment details.
Once payment is received, we begin work on your letter immediately and deliver within 48 hours.
Absolutely not. Never.
You pay £49 upfront. That’s the only payment. Whether you win £1,000 or £10,000 in backpay, you keep every penny.
We will never contact you after you win asking for more money. We will never ask what you were awarded. The £49 is the complete cost, with no strings attached.
We understand that £49 can be difficult when you’re struggling financially. Here are some options:
1. Free help is available from Citizens Advice, local welfare rights services, and law centres. They can help you with your appeal at no cost, though waiting times can be long.
2. Some clients ask family members to pay the £49 as a loan, knowing they can repay it from their backpay if they win.
3. Consider that if you win Enhanced Rate PIP, you’ll receive over £180 per week – the £49 investment pays for itself within 2 days of receiving your award.
Unfortunately, we cannot offer free services as we’re a small business, but we’ve kept our fee as low as possible to make professional help accessible to as many people as we can.
If you change your mind before we begin work on your letter, we offer a full refund.
Once we’ve drafted and delivered your letter, refunds are not available. This is because the work has been completed and delivered to you.
However, if you’re not satisfied with the letter, we offer free revisions. If you believe we’ve missed something or want us to add additional points, we’ll revise the letter at no extra charge.
We want you to be completely confident in the letter you’re submitting.
No. Zero. None.
The £49 includes: – Full analysis of your case – Professionally drafted letter – Unlimited revisions if needed – Delivery within 48 hours – Email support
We do not charge extra for: – Complex cases – Multiple conditions – Rush delivery – Revisions – Phone consultations – Follow-up questions.
There are literally no additional costs whatsoever. £49 is the complete price.
Timeline & Deadlines
Your professionally drafted letter will be delivered to your email within 48 hours of submitting your order and documents.
For most clients, it’s faster – many receive their letters within 24 hours. We quote 48 hours to allow for complex cases or high volumes.
If you have an urgent deadline (e.g., your one-month deadline is approaching), please let us know and we’ll prioritize your case. We can typically deliver within 12 hours for urgent situations at no extra charge.
Yes. Contact us immediately.
If your one-month deadline for requesting a Mandatory Reconsideration is approaching, we can typically deliver your letter within 12-24 hours.
It’s important to get your request in before the deadline, even if it’s brief initially. You can always add more detail later, but you must submit something within the one-month period.
Don’t let the deadline pass – even a day late can mean losing your right to appeal. Contact us now and we’ll prioritize your case.
The DWP has no official time limit for completing a Mandatory Reconsideration. In practice:
– Fastest: 2-3 weeks – Average: 4-8 weeks – Slowest: 12+ weeks
If you haven’t heard anything after 8 weeks, you can contact the DWP to chase your case.
If you’re already receiving PIP, your payments will continue during the Mandatory Reconsideration. If you’re waiting for a first decision, there’s no payment during this period.
Current tribunal waiting times are approximately 6-9 months from when you lodge your appeal. This varies by region – some areas are faster, some slower.
The tribunal will write to you confirming: – Your hearing date (usually 2-3 months notice) – The hearing location – How to submit additional evidence.
You can request a specific hearing format (face-to-face, video, or telephone). Video hearings are often scheduled faster than face-to-face.
Unfortunately, no. Tribunal waiting times are set by the tribunal service and are outside our control.
The backlog has increased since the pandemic, and there’s currently no way to expedite your hearing unless you have exceptional circumstances (e.g., terminal illness).
Use this waiting time productively: – Gather additional medical evidence – Keep a diary of bad days – Obtain letters from GPs or specialists – Prepare your testimony – Request free representation from Citizens Advice
When your hearing date is confirmed, contact us if you need any support or have questions about preparing for the hearing.
You have two options:
1. Continue with your existing appeal AND make a new PIP claim for the worsened condition. These run separately.
2. Submit additional evidence to the tribunal showing your condition has deteriorated. This can strengthen your appeal.
The tribunal will consider your condition throughout the entire period – not just on the day of the assessment or the hearing. Evidence of worsening condition is highly relevant.
Data Security & Privacy
Yes. We take data security extremely seriously:
– All data is encrypted using SSL (bank-level security) – Our systems are GDPR compliant – We’re registered with the Information Commissioner’s Office (ICO) – Your documents are stored on secure UK servers – Staff are trained in data protection – We never share your information with third parties.
Your medical information and personal details are confidential and protected by law.
Your documents and data are securely stored for 12 months in case you need to contact us with questions or request revisions.
After 12 months, all data is securely deleted unless you’ve requested we retain it (e.g., if you’re waiting for a tribunal hearing and may need our support).
You can request deletion of your data at any time by contacting us. We’ll delete everything within 7 days.
Absolutely. We handle sensitive medical information daily and understand the trust you’re placing in us.
Our staff are: – DBS checked – Trained in medical confidentiality – Bound by GDPR and data protection laws – Experienced welfare rights professionals.
We treat your information with the same confidentiality as your GP or hospital. We only use it to draft your appeal letter and provide support – nothing else.
Never. Absolutely not.
We do not: – Sell your data – Share it with marketers – Pass it to other companies – Use it for any purpose other than drafting your letter.
The only people who see your information are: 1. The staff member drafting your letter 2. The DWP/tribunal (when you submit the letter we draft).
That’s it. No one else. Ever.
When you place your order, you’ll receive a secure upload link via email.
This link is: – Unique to you – Encrypted – Expires after 7 days – Password protected
You can upload: – Photos taken on your phone – Scanned documents – PDFs – Word documents
All files are encrypted during upload and storage. No one can intercept or access them without authorization.
Getting Help & Support
Yes, absolutely. We encourage you to contact us if you have any questions or concerns.
You can: – Call us: 020 7946 0000 (Mon-Fri, 9am-6pm) – Email us: support@pipappealexperts.co.uk – Use our live chat during office hours.
We offer free consultations to discuss your case and whether our service is right for you. There’s no obligation to order – we’re happy to answer questions and help you understand your options.
We’re here to help. After you receive your letter, you can:
– Email us with questions – Call us for an explanation – Request a phone consultation to go through it line by line. We want you to understand exactly what we’ve written and why. If anything is unclear, we’ll explain it in plain English. If you think we’ve missed something or got something wrong, tell us and we’ll revise the letter at no extra cost.
Yes. We provide email and phone support throughout your appeal process at no extra charge.
You can contact us: – When you receive the Mandatory Reconsideration decision – When your tribunal hearing is scheduled – If you need advice on gathering evidence – If you have questions about the hearing – After the hearing if you need clarification.
We’re not just here to draft a letter and disappear – we’re here to support you through the entire process.
Don’t worry – most people find it confusing at first. That’s why we exist.
When we deliver your letter, we also include: – Clear instructions on what to do next – Guidance on submitting your letter – Timeline of what to expect – Tips for preparing for tribunal – Contact information if you get stuck.
If you’re ever unsure about anything, just contact us. We’re used to explaining things in simple, non-technical language.
We don’t help with initial PIP applications – our service is specifically for Mandatory Reconsiderations and Tribunal Appeals.
However, if you need help completing your initial PIP2 form, free support is available from: – Citizens Advice – Local welfare rights services – Age UK (if you’re over 50) – Disability charities relevant to your condition.
Once you receive a decision and want to challenge it, that’s when we can help.
We can draft your letter in English, which is the language required for DWP and tribunal submissions.
If you need help understanding our communications or discussing your case, you can: – Bring an interpreter to any phone consultations – Have a family member or friend translate our emails – Use translation services when reading the letter.
The letter itself must be in English for submission, but we’re happy to work with interpreters or family members to ensure you understand everything.
We completely understand. The PIP appeal process is stressful, especially when you’re already dealing with health issues.
Many of our clients have anxiety, and we’re experienced in supporting people who find the process overwhelming.
We can: – Break everything down into simple steps – Answer the same questions multiple times if needed – Provide reassurance and guidance – Work at your pace – Communicate by your preferred method (email, phone, letter).
You’re not alone in finding this difficult. We’re here to make it as stress-free as possible.
Still Have Questions?
Our friendly UK-based team is here to help. We understand this can be a confusing process, and we’re happy to answer any questions you have.
We aim to respond to all enquiries within 24 hours during business days