Refused PIP? Get a professional mandatory reconsideration letter — in 48 hours.
A professional letter, written by a former DWP decision maker, tailored to your conditions and descriptors. £49 flat fee. No percentage of your backpay. No hidden costs.
Got a decision you disagree with? An MR is your first step.
If the DWP has refused you or awarded less than you expected, a mandatory reconsideration is required before anything else. It’s the compulsory first stage — you’re asking them to look again, with new arguments and evidence.
A different decision maker reviews your case. You can’t skip it. Get this stage right and you may not need to go any further.
One calendar month from the date on your decision letter — not when you received it. Act early.
Only 30% of DIY letters succeed. Ours succeed in 6 out of every 10 cases.
DWP national MR success rate: 30% · PIPAppeal MR letters: 60%+ success rate
We argue impact, not diagnosis
Most letters lead with the condition. We lead with how it affects your daily life — which activities, why, and on how many days. The DWP scores impact, not diagnosis.
We apply the reliability test
Every contested descriptor argued against four legal tests: safely, to an acceptable standard, repeatedly, in a reasonable time. The DWP must consider all four — most letters never raise them.
We use descriptor language
Each PIP activity has specific descriptors worth specific points. We name them, argue them, and tie them to your evidence — so the decision maker can score your case correctly.
We apply the 50% rule
If your condition fluctuates, PIP must consider days you need help more than half the time. We make sure this isn’t ignored — it’s where the most points are won.
What’s included for £49
Everything you need. Nothing you don’t.
Professional Mandatory Reconsideration Letter
Drafted & reviewed by Neil Dhillon — former DWP decision maker
£49
Flat fee · One-time
Re: Your professionally drafted PIP appeal letter — what’s inside.
- A fully personalised letter — written for your conditions, descriptors, and circumstances. Not a template, not boilerplate.
- Descriptor-by-descriptor analysis with the reliability test built in — every activity argued against all four legal tests.
- The 50% rule applied properly — where your condition fluctuates, we show why help is needed on more than half of days.
- Evidence guidance & submission instructions — what to gather, how to present it, and where to send the letter.
- Foundation for tribunal — if the MR doesn’t succeed, your letter becomes the basis for a stronger appeal.
What happens next: secure card payment → questionnaire emailed to you → upload decision letter → we draft and deliver within 48 hours.
Three steps to your letter. One outcome that changes everything.
From £49 to a five-figure award — here’s the full chain.
Tell us your situation
5-minute questionnaire
We draft your letter
Delivered within 48 hours
Review & submit
Word + PDF + Google Doc
If your MR succeeds — award backdated to entitlement start.
Enhanced rate = £194.60 / week from April 2026, plus a lump sum.
£10,120+
Annual award · enhanced
Three ways to challenge a PIP decision. Pick the one that fits.
DIY is free if you have the time and energy. Percentage firms cost £1,500+. We’re £49 flat.
Write it yourself
Free
+ your time
Success rate: 30% (DWP)
- No upfront cost
- No descriptor language or 50% rule
- Written while exhausted and unwell
- Weak base for tribunal if it fails
Best if: you have the energy and confidence to draft a long-form legal argument under stress.
Percentage-based firms
£1,500+
30–40% of backpay
Success rate: not published
- No fee unless they win
- Take a large slice of your award
- 2–4 weeks to receive the letter
- You rarely see the submission
Best if: you don’t mind losing thousands and won’t read the letter before it goes.
PIPAppeal
£49
Flat · paid once
Success rate: 60%+ on MRs
- Descriptor language, reliability test, 50% rule
- Delivered in 48 hours
- Reviewed by Neil — ex-DWP decision maker
- You read every word before submission
Best if: you want a professional letter without losing thousands to a percentage firm.
Start My Letter — £49
Long COVID & Chronic Fatigue
“I’d been refused twice before I found PIPAppeal. The mandatory reconsideration letter went through every descriptor properly — exactly the way the DWP needed to see it. They changed the decision in five weeks. Standard daily living awarded. No tribunal needed.”
Fibromyalgia & Depression
“I’d been awarded standard daily living but nothing for mobility. The reconsideration letter explained the 50% rule properly and showed how my fatigue affects walking. The DWP came back six weeks later with enhanced on both components.”
Bipolar Disorder & Mobility Issues
“The mandatory reconsideration didn’t succeed, but the letter became the foundation for the tribunal. I felt prepared walking in. The panel had clearly read it carefully. Won on the day.”
Meet Neil.
A former DWP decision maker who spent 15 years on the inside. Now he writes the letters that overturn refusals.
Inside the DWP
Welfare benefits decision making
Knows the criteria
Trained in current PIP assessment law
Personally reviewed
No letter goes out without his sign-off
Drafted by his team
Across MR and tribunal appeals since 2020
The DWP got it wrong. Let’s get it corrected.
A professional mandatory reconsideration letter, tailored to your conditions. £49 flat. In your inbox within 48 hours.
A professional letter, drafted by a former DWP decision maker.
- Fully personalised — written for your conditions, descriptors, and circumstances.
- Descriptor-by-descriptor analysis with the reliability test built in.
- The 50% rule applied — where most points are won on fluctuating conditions.
- Evidence guidance & submission instructions — what to gather, how, and where to send.
- Foundation for tribunal — if the MR doesn’t succeed, your letter is the basis for appeal.
What happens after the mandatory reconsideration
The median wait is ~12 weeks. Two outcomes that matter.
The MR succeeds
Your award is changed. Payments are backdated to entitlement start. You receive a lump sum. The challenge is over.
The decision doesn’t change
You receive a Mandatory Reconsideration Notice. One month to appeal to tribunal — most claimants win, and our letter becomes the foundation. See our tribunal letter service.
Answers, before you have to ask.
If your question isn’t covered, email us at support@pipappeal.org.uk and we’ll reply same day.
There’s no fixed timeframe. As of October 2025, the median wait was 87 calendar days — roughly 12 weeks. Some cases are decided in 4–6 weeks, others take longer. If you haven’t heard anything after 8 weeks, phone the DWP on 0800 121 4433 to chase.
Your PIP decision letter is essential — it tells us what the DWP said and why. Your PA4 assessment report is very helpful (we’ll explain how to request it if you haven’t received one). You’ll also complete our questionnaire about your conditions and how they affect daily life. The more detail you give us, the stronger the letter.
Phone the DWP PIP enquiry line on 0800 121 4433 and ask for a copy of your “PA4 assessment report.” You’re entitled to it under data protection law. It usually arrives within 2–3 weeks. Request it as soon as you receive your decision — it’s essential for identifying exactly where the assessor’s reasoning went wrong.
Online, by card, when you place your order. £49 paid once — no recurring charges, no hidden fees. After payment you’ll receive an email with a link to our online questionnaire. Once you complete it and upload your documents, the 48-hour clock starts.
No. We are a professional letter-writing service, not a firm of solicitors. We don’t provide regulated legal advice. What we do is write clear, structured arguments using the PIP assessment framework and the information you provide.
No — and you should be wary of anyone who does. What we guarantee is that your case will be presented in the strongest possible terms, using descriptor language, the reliability test, and the structure decision makers expect to see. The outcome depends on your individual circumstances. We also offer a 100% money-back guarantee on the letter itself: if the letter we produce isn’t one you’re proud to submit, we refund you in full. Read the full guarantee →
All of them. PIP isn’t assessed by diagnosis — it’s assessed by the effect your condition has on daily living and mobility. Whether you have arthritis, depression, COPD, autism, fibromyalgia, MS, chronic fatigue, PTSD, long COVID, or any combination of these, we write your letter based on how your health actually affects you.
Right now, our service focuses on PIP — mandatory reconsiderations and tribunal appeals. We’re looking at expanding to cover ESA, Carer’s Allowance, and Universal Credit appeals in the future. If you’d like to be told when we launch, email us and we’ll add you to the waitlist.
Technically yes — the DWP can change the award in any direction. In practice, reductions at the mandatory reconsideration stage are extremely rare. The far greater risk is not challenging a decision you believe is wrong and missing out on the award you’re entitled to.
No. If you currently receive PIP, your existing payments continue while the mandatory reconsideration is being processed. The MR reviews the disputed decision — it doesn’t restart your claim from scratch.
You can appeal to an independent First-tier Tribunal. Our tribunal appeal letter service costs the same £49 and builds directly on your mandatory reconsideration letter — we already know your case, so the process is faster the second time. Around two-thirds of people who reach tribunal succeed; the MR is widely treated as a procedural hurdle rather than a genuine review.
Yes, as long as you’re within 13 months of the date on your decision letter. Late requests need a good reason — being too unwell to act, dealing with a personal crisis, not realising the deadline. We help you frame the reason properly inside your reconsideration request. Don’t assume it’s too late.
The DWP sometimes phones claimants before deciding the MR — usually for clarification. Stay calm and stick to what’s in your letter. Describe your worst days, not your best. It’s fine to say “I’ve explained this in my written submission.” Make notes of who called, what was said, and the date and time. You can also ask for any further questions in writing.
We understand £49 can be hard when you’re financially stretched. Free help is available from Citizens Advice and local welfare rights services — waiting times are often six months or longer, but the help is genuinely good when you reach the top of the queue. Some clients ask a family member or friend to pay the £49 as a loan, repayable from any backpay if the MR or tribunal succeeds. We’ve kept the fee as low as we can to keep professional help accessible.