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Free reasonable adjustments letter · PIP · 2026Reasonable adjustments letter: ask for what you need.
The Equality Act 2010 gives you the right to reasonable adjustments at your PIP assessment or tribunal hearing, such as a home visit, a phone appointment, breaks or an interpreter. Tick what you need and get a formal request, ready to copy and send.
- For a PIP assessment or a tribunal hearing
- Based on the Equality Act 2010, sections 20 and 21
- Free, and nothing you enter is saved or sent
Last reviewed
Write your request
Tick the adjustments you need. Your letter updates as you go.
- A formal request, ready to copy
- The Equality Act wording that gets it taken seriously
- Room to add your own details
The law is on your side.
The DWP, its assessment providers and the tribunal service all have legal duties to disabled people.
The duty to make adjustments
Under sections 20 and 21 of the Equality Act 2010, they must adjust the process if it would put you at a substantial disadvantage.
Refusing can be discrimination
Failing to make a reasonable adjustment is a form of disability discrimination.
The public sector equality duty
Under section 149, public bodies must consider how their decisions affect disabled people.
Read section 20 of the Equality Act 2010, or our full guide to your rights under the Equality Act.
Getting your adjustments arranged.
Free advice: the Equality Advisory Support Service.
Adjustments get you in the room.
What you say there decides your points. These help with that.
PIP Assessment Preparation Workbook
What the assessor asks for each activity, the trap that catches people, and a box for your answers. A PDF you fill in and take with you.
- A worksheet for each of the 12 activities
- The hard moments, scripted
- How to check your report afterwards
- Emailed straight after you order
PIP Tribunal Preparation Pack
Who is in the room, the questions they ask and how to answer, and your evidence organised. A PDF emailed straight after you order.
Tools for your PIP claim.
Reasonable adjustments questions answered.
For example a home visit, a phone or video appointment, a decision on the papers, extra time and breaks, an interpreter, a quiet ground-floor room, or documents in large print, braille or audio.
Yes. Under the Equality Act 2010, the DWP, its assessment providers and the tribunal service must make reasonable adjustments if the normal process would put you at a substantial disadvantage.
Contact the assessment provider as soon as you get your appointment letter, then put the request in writing. A letter from your GP or specialist explaining why you can’t travel usually helps.
Yes. You can have someone with you at a PIP assessment, in person or on the call. Including it in your request makes sure it’s noted.
Yes. Write to HM Courts & Tribunals Service with your appeal reference, for example to ask for breaks, an interpreter, step-free access or a phone or video hearing.
Make a formal complaint, mentioning the Equality Act 2010. You can get free advice from the Equality Advisory Support Service.
Both. Phone first if your appointment is soon, then send your request in writing and keep a copy as evidence.
No. Adjustments change how you’re assessed, not what you’re assessed on. They help make sure you can explain your needs fully.
Assessment or hearing coming up? Be ready for it.
The PIP Assessment Preparation Workbook (£12) and the Tribunal Preparation Pack (£14) take you through the questions you’ll be asked, and how to answer.
This page helps you write a request for reasonable adjustments. It isn’t legal advice. The assessment provider or tribunal service decides what is reasonable in your case.